Refund and Return Policy

At Pakmart Outlet, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

  • Eligibility: Items must be returned within 30 days of receipt in their original condition, unused, and with all tags and packaging intact.

  • Non-Returnable Items: Certain items such as perishable goods, personal care products, and customized or made-to-order items are non-returnable.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days to your original payment method.

3. Exchanges

  • We only replace items if they are defective, damaged, or sent in error.

  • If you need to exchange an item, please contact us before returning the product.

4. Return Shipping

  • The customer is responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

  • We recommend using a trackable shipping service or purchasing shipping insurance.

5. How to Initiate a Return

  • Contact us at 📧 info@pakmartoutlet.com with your order number and reason for return.

  • Our customer support team will guide you through the return process.

6. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  1. Check your bank account or credit card statement.

  2. Contact your bank or payment provider—it may take some time before your refund is officially posted.

  3. If you’ve done all of the above and still haven’t received your refund, please reach out to us at info@pakmartoutlet.com.

7. Policy Updates

This policy is subject to change without prior notice. Please review it periodically for any updates.